The Role of the Crew in Passenger Emotions Management
They were very instrumental in the flight in ensuring that the passengers onboard remained in cool composure. They could manage information as to keep passengers abreast with development without increasing fear. The personnel were composed and confident themselves, which would naturally have a positive effect on the passengers, and no complete panic erupted because all the people remained cooperative and attentive to the instructions.
The cabin’s employees continued their rounds, speaking words of encouragement to the passengers and refreshing the minds of emergency procedures. Their steady presence helped to calm the sense of stability as tensions continued to build. It was a good time for the crew to show poise and compassion toward passengers, showing that they were in capable hands.
It reminded the crew of the importance of their preparation and of their contribution towards saving lives. The acts of the crew showed how professional aviators are dedicated and courageous in their lines of duties as they are ready to act whenever times are most indispensable. Passengers later showered immense thanks on the crew, thanking them for keeping the spirits up for such a very tensile situation.
